Privacy Policy
Draft for review. This is a starting template; the Brooklyn Hive team will finalize this policy with legal counsel.
Effective date: to be set by Brooklyn Hive.
Brooklyn Hive ("we", "us") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Account information — your name, email, phone number, and password, handled through our authentication provider when you sign up or sign in.
- Identity & screening information — documents and details you submit for identity verification and source-of-income screening, processed by our verification provider.
- Booking information — the dates, property, and details of your stay requests, including responses to intake questions.
- Payment information — processed by our payments provider; we do not store full card numbers on our systems.
- Messages — the contents of messages you send us, including the contact form and in-app booking messages.
- Usage information — basic technical data (such as device and log data) needed to operate and secure the site.
How we use your information
We use your information to screen and review booking requests, manage your stay, process payments and refunds, communicate with you, comply with legal obligations, and protect against fraud and abuse.
How we share your information
We share information only with the service providers that help us operate — identity verification, property management, payments, authentication, and similar processors — and where required by law. We do not sell your personal information.
Data retention
We keep your information for as long as your account is active and as needed for the purposes above, then retain or delete it in line with our legal obligations.
Your choices
You may access or update your account information, and you may contact us about your data. To exercise any rights you have under applicable law, please reach out using the details below.
Contact
Questions about this policy? Contact us.