The right door for every question.
Three teams, three direct lines — so your message lands with the person who can actually solve it, the first time.
Customer Service
General questions, billing & payments, bookings, tours, resident card, partner discounts — anything everyday.
hello@brooklynhive.com
(718) 555-0214 · Mon–Fri 9:00–18:00
Live chat in the resident app
Replies within 1 hour, business hours
Send A Message
Leases & Legal
Lease renewals and extensions, early termination, guarantor paperwork, room transfers, and anything contractual.
leases@brooklynhive.com
Book a renewal call · 20-min slots, Tue & Thu
Renewals open 90 days before lease end
Answered within 2 business days
Start A Renewal
Apartment Issues
Repairs, appliances, plumbing, heating, lockouts, Wi-Fi — if something in your home isn't working, this is your line.
(718) 555-0911 · 24/7 hotline
Report in the app · photos help us fix it faster
fix@brooklynhive.com · non-urgent repairs
Emergencies: now · Routine: 24–48h
Report An Issue
!
Life-threatening emergency, fire, or gas smell? Call 911 first, leave the building, then call our 24/7 line so we can meet responders at the door.
24/7: (718) 555-0911Write To Us
Pick a topic so your message routes straight to the right team.
Visit The Hive
Coffee's on us — come say hi.
312 Knickerbocker Ave, 2nd FloorBushwick, Brooklyn, NY 11237
Office HoursMon–Thu 9:00–18:00 · Fri 9:00–15:00
Resident toursDaily, including weekends — book via Customer Service
Walk-ins welcomeFor lease signings, please book ahead